Shipping policy

🚚 Shipping Policy

Last Updated: 3 March 26

Thank you for shopping with us. We’re committed to delivering your clothing quickly, safely, and efficiently.

🕒 Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding UK public holidays).

  • Orders placed after 3pm will be processed the next working day.

  • During sales, launches, or peak seasons, processing may take slightly longer.

You will receive a confirmation email once your order has been dispatched.

🇬🇧 UK Shipping

We currently ship across the United Kingdom.

Free UK Shipping

Delivery times begin once your order has been dispatched.

🌍 International Shipping.

We offer international shipping to selected countries.

  • Delivery time: 5–10 business days

  • Shipping rates are calculated at checkout.

  • Customers are responsible for any customs duties, import taxes, or additional fees required by their country.

📦 Order Tracking

Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

❗ Delays

While we work with reliable courier partners, delivery delays may occur due to:

  • High seasonal demand

  • Weather disruptions

  • Customs processing (international orders)

We are not responsible for delays once the parcel has been handed to the courier.

📍 Incorrect Shipping Address

Please ensure your shipping details are correct at checkout.

We are not responsible for parcels delivered to incorrect addresses provided by the customer. If you notice an error, contact us immediately at [your email address].

📦 Lost or Damaged Items

If your order arrives damaged or you believe it has been lost:

  • Contact us within 48 hours of delivery.

  • Include your order number and clear photos (if damaged).

We will work with the courier to resolve the issue as quickly as possible.

🔒 Delivery Confirmation & Liability

Once tracking confirms delivery to the address provided, we are not liable for lost or stolen packages. Please ensure your delivery location is secure.

📩 Contact Us

If you have any questions regarding your shipment, please contact:

Email: oseicwadwo@yahoo.com
Business Address: www.koboluxe.com